Yes, completely free. Share your skin concern and one of our licensed estheticians will give you honest, personalized advice at no cost and with no obligation. It's our way of helping you take the first step toward healthier skin.

A real, licensed Pausa esthetician, never a bot or an automated script. We personally read what you share and reply with advice tailored to your skin, your concerns, and your goals.

Never. Our goal is to give you honest advice and point you in the right direction. If a treatment would genuinely help, we'll let you know, but what you do next is completely up to you. No pressure, no hard sell.

We usually reply within 1 to 2 business days. Because a real esthetician is personally reviewing your skin and writing your advice, we take the time to give you a thoughtful response rather than a rushed, generic one.

We'll reach out by text using the phone number you provide, so it's easy to chat back and forth and ask any follow-up questions. If you'd prefer email instead, just let us know.

Anything. Breakouts, dark spots, texture, redness, aging, dryness, or simply not knowing where to start. No question is too small or too embarrassing. If it's on your mind, we're happy to help you figure it out.

Not at all. This is a great way for new faces to get to know us and get real guidance before ever booking. Whether you're brand new to Pausa or a longtime client, you're welcome to reach out.

Absolutely. Anything you share is kept confidential and used only to give you advice and follow up with you. We never sell your information or share it for outside marketing.